Referral Partner Terms

Last updated: 11 November 2026

These terms apply to the Referral Partner scheme run by The Van Man Group Ltd, trading as The Van Man Co (“we”, “us”). The Van Man Group Ltd is registered in England and Wales, company number 16797189, registered office 10 Cotham Park, Bristol, England, BS6 6BU. By applying to the scheme you agree to these terms.

1. Who can join

You must be 18 or over and have a UK bank account to receive payments. Individuals, sole traders and companies can apply.

We check every application and may decline one without giving a reason. Each person or business can have one partner account. The details you give us must be accurate, and you must tell us if they change.

2. Your link and tools

Once approved, you get a personal referral link and a partner page, plus a dashboard showing your referrals and commission. If you have a website, we may also offer you a booking widget for it once we have checked the site. We decide which sites get a widget, and we can withdraw it if the site changes. Your link, page and widget are for your use only. Keep your dashboard login private.

3. How you can use your link

You can share your link and partner page (and use your widget, if we have given you one):

• on your own website, blog or social media accounts;
• in emails or newsletters to people who have agreed to hear from you;
• in messages to people you know, or who have asked you for help with a move, including customers whose job you can’t take on yourself;
• in groups or communities you run, or where the person who runs them has agreed;
• on printed material such as flyers or move-in packs.

You must not:

• post your link on coupon, voucher, discount or cashback websites, or offer people money or rewards to book through it;
• bid on “The Van Man Co” or anything similar in paid search ads, or run ads that look like ours;
• register domain names or social media accounts that use our name;
• send spam or unsolicited bulk messages, post repeatedly in groups you don’t run, or use software to post or send messages automatically;
• make claims we don’t make. For example, don’t present our estimates as guaranteed prices, or promise a particular driver, an exact arrival time, a discount we don’t offer or a level of insurance cover. Prices are estimates, and insurance varies by driver;
• say or suggest that you are The Van Man Co, that you work for us, or that the drivers are our employees;
• write fake reviews, or post as if you were a customer when you are not;
• use your link for your own bookings, or for bookings for your household or a business you own;
• use tricks to put your link on someone’s device without them choosing to click it.

4. Saying that you are paid

Because we pay you for recommending us, anything you publish that recommends us must say so clearly and at the start, for example by beginning with “Ad” (or “广告” or “合作” in Chinese). Links to us on websites should use rel=“sponsored”.

You are responsible for what you publish, and for following UK advertising rules, including the CAP Code and the Competition and Markets Authority’s guidance on online endorsements.

5. Commission

You earn 5% of the value of each man and van or removals booking that a customer makes online through your link, partner page or widget, once the job is completed. The 5% includes any VAT. We do not pay VAT on top of it.

• For man and van bookings, commission is worked out on the final price of the completed job. For removals, it is worked out on the price the customer paid. In both cases it is limited to the fee we keep from that booking.
• No commission is paid on bookings that are cancelled, don’t go ahead or are refunded, or on bookings made by phone, WhatsApp or email.
• If you are a driver on The Van Man Co, no commission is paid on a booking you carry out yourself.
• We may decide not to pay commission on a customer who had already booked with us before your referral.
• Where it is unclear which partner, if any, a booking came from, our records decide.

We may change the commission rate for future bookings by giving you at least 30 days’ notice by email.

6. Payment

We pay commission on the 1st of each month for jobs completed in the month before, by bank transfer through Stripe. You need to connect your bank account in your dashboard first. Commission waits until you do.

There is no minimum payment. If your commission in a month is above £250, we may hold the amount above £250 while we check the bookings.

If a booking is refunded after we have paid you commission on it, we take that commission off your next payment. We may hold or cancel commission on bookings linked to a breach of these terms.

7. Tax and VAT

Your commission includes any VAT that may be due on it. If you are VAT registered, we do not add VAT on top: the 5% shown in your dashboard is the full amount we pay, and you account for any VAT out of it.

You are responsible for any tax on the commission you earn.

8. Using our name, and yours

You may use our name, logo and the material we give you only to recommend us, and without changing them. You let us show your name and logo on your partner page and say that you are one of our partners.

9. Customer information

Your dashboard shows limited details about the customers you refer: their first name and initial, postcode area, booking stage and your commission. Use these only to keep track of your referrals, and don’t share them. We handle bookings and customer data under our privacy policy.

10. Our relationship

You are an independent partner. You are not our employee or agent, and you can’t make promises, accept bookings or agree prices on our behalf. If you are also a driver on The Van Man Co, these terms are separate from your driver terms.

11. Ending the arrangement

You can leave the scheme at any time by emailing us. We can end your account by email at any time, and can suspend or close it straight away if you break these terms. Commission you earned on jobs completed before your account ended will be paid, unless it is linked to a breach of these terms.

12. Liability

We are not responsible for any indirect losses, or for loss of profit or business, connected with the scheme. Our total liability to you under these terms is limited to the commission paid or due to you in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

13. Changes to these terms

We may update these terms. We will email you about any important change, and the new terms apply to bookings made after the change. If you keep using your link after that, you accept the new terms.

14. Law and contact

These terms are governed by the law of England and Wales. Questions about the scheme: info@thevanmanco.co.uk.