Driver Terms & Conditions
The Van Man Co (“we”, “us”, “our”)
Last updated: 10 July 2026
These Driver Terms & Conditions (“Terms”) govern your relationship with The Van Man Co and your use of our platform as an independent driver (“Driver”, “you”, “your”).
By registering as a Driver, maintaining a Driver profile, accepting bookings, or carrying out services arranged via our platform, you confirm that you have read, understood, and agree to be bound by these Terms.
1. Definitions
In these Terms:
- “Platform” means the website, booking system, calculator, dashboards, software, and related services operated by The Van Man Co.
- “Customer” means any individual or business that books or requests services via the Platform.
- “Service” means any transport, removals, delivery, or related work performed by you for a Customer.
- “Booking” means a confirmed service request accepted by a Driver.
- “Driver Profile” means the information, images, pricing, and availability you provide to be displayed on the Platform.
2. Independent Contractor Status
2.1 Your status
You acknowledge and agree that:
- You are an independent contractor running your own business, and you provide services in your own name.
- You are not an employee, worker, or partner of The Van Man Co, and nothing in these Terms creates an employment, worker, or partnership relationship.
- You are not our agent and cannot bind The Van Man Co or make commitments on our behalf. (For removals bookings, you appoint us to act as your agent — the reverse relationship — as set out in section 7.)
2.2 Our role
The Van Man Co provides a booking, introduction, and payment platform. We:
- Introduce Customers to independent Drivers.
- Facilitate quotes, deposits, and booking administration.
- For removals bookings, collect payment from the Customer as your agent and pass your share to you (see section 7).
We do not:
- Supply or carry out the services ourselves.
- Control how you perform services.
- Supervise, manage, or direct your work.
- Accept responsibility for service performance, conduct, or outcomes.
3. Driver Eligibility & Registration
To register and remain active as a Driver, you must:
- Be at least 18 years old.
- Hold a valid driving licence suitable for your vehicle.
- Maintain all legally required insurance (see Section 4).
- Provide accurate, truthful, and up-to-date information at all times.
- Ensure your vehicle is roadworthy, safe, and fit for commercial use.
We reserve the right to suspend or remove any Driver who fails to meet these requirements or provides misleading information.
4. Insurance, Liability & Responsibility
4.1 Insurance Obligations
You are solely responsible for maintaining appropriate insurance, including but not limited to:
- Commercial motor insurance.
- Goods-in-transit insurance.
- Public liability insurance (where applicable).
You must ensure your insurance remains valid at all times while operating through the Platform.
4.2 Liability for Damage & Injury
You acknowledge and agree that:
- You are fully liable for any loss, damage, or breakage to items occurring during a Service.
- You are responsible for any injury caused to:
- Yourself,
- Customers,
- Third parties, resulting from unsafe working practices, negligence, or failure to follow reasonable safety standards.
- The Van Man Co accepts no liability for damage, injury, or loss arising from your actions or omissions.
4.3 Indemnity
You agree to fully indemnify and hold harmless The Van Man Co against all claims, losses, damages, costs, liabilities, or expenses arising from:
- Your provision of Services,
- Damage to property or goods,
- Personal injury or death,
- Breach of these Terms,
- Breach of any law or regulation.
5. Bookings & Service Performance
5.1 Acceptance of Bookings
A Booking is only confirmed when:
- The Customer submits a valid booking request, and
- You accept the Booking via the Platform or agreed communication method.
Once accepted, you are expected to complete the Booking as agreed.
5.2 Completion of Jobs
You agree to:
- Attend on time and prepared.
- Complete the job fully unless prevented by factors outside your reasonable control.
- Act in good faith to resolve issues that arise during a job.
Failure to complete accepted Bookings may result in removal from the Platform.
6. Payments, Fees & Commission
6.1 Platform Commission
The Van Man Co currently charges a 20% commission on the total value of each Booking.
You acknowledge that:
- This commission may be taken as a deposit or service fee.
- We reserve the right to amend the commission rate at any time, with reasonable notice provided via the Platform or email.
6.2 Driver Payments
- For man and van bookings, any remaining balance is paid directly to you by the Customer. For removals bookings, we collect the full price and pay you your share as set out in section 7.
- You are solely responsible for declaring and paying any taxes due on income received.
6.3 Pricing & Estimates
Quotes provided via the Platform are estimates only and may change based on:
- Actual time taken,
- Access issues,
- Additional stops,
- Changes to Customer requirements.
7. Removals contractors
7.1 You appoint The Van Man Co. to act as your agent to market your services, provide quotes, agree the price with the customer, take bookings, and collect payment from the customer on your behalf. The removal or transport service is supplied by you to the customer; The Van Man Co. does not supply that service.
7.2 For removals bookings where The Van Man Co. collects the full price, it collects that payment as your agent, retains its service fee, holds your share on your behalf, and pays it to you on completion of the job.
7.3 You will be told, and you agree, the total price the customer pays and The Van Man Co.’s fee for each job you accept.
7.4 Where you are unable to carry out a job you have accepted, The Van Man Co. may arrange an alternative contractor; the contract for that job is then between the customer and that contractor.
7.5 Overtime worked beyond the hours included in the customer’s quote is collected by you directly from the customer on the day, at the overtime rate shown on the quote. The Van Man Co does not collect this and takes no share of it.
8. Driver Standards & Customer Etiquette
You are expected to uphold high professional standards at all times.
8.1 Professional Conduct
You must:
- Act politely, respectfully, and professionally toward Customers.
- Avoid aggressive, abusive, discriminatory, or inappropriate behaviour.
- Communicate clearly and calmly, even when issues arise.
8.2 Flexibility & Customer Care
You agree to:
- Show reasonable grace and flexibility where Customers’ needs change during a job.
- Make genuine efforts to accommodate minor adjustments where practical.
- Work toward completing jobs to the Customer’s reasonable satisfaction.
8.3 Safety & Care
You must:
- Use safe lifting and handling practices.
- Protect Customer property to a reasonable professional standard.
- Refuse unsafe requests politely and explain your reasoning clearly.
- Where a Customer or their representative travels in your vehicle, drive safely and lawfully and continue to behave professionally toward them at all times.
9. Reviews, Complaints & Platform Action
Customers may leave reviews or raise complaints.
We reserve the right to:
- Investigate complaints,
- Restrict visibility of your profile,
- Suspend or permanently remove you from the Platform.
Repeated poor feedback, unsafe conduct, or failure to meet standards may result in immediate removal.
10. Data Protection & Confidentiality
You must:
- Use Customer personal data only to carry out that Customer’s booking.
- Not use Customer data for marketing, to solicit further work, or for any purpose other than the job.
- Keep Customer data only for as long as you need it for the job and to meet your own legal, tax, and insurance obligations, then securely delete it. You must not keep it in order to contact the Customer again.
- Keep any Customer data you hold secure, and not share it with anyone except as needed to carry out the job or where required by law.
- Tell us promptly if Customer data is lost, stolen, or disclosed without authorisation.
- Comply with applicable data protection laws.
11. Customer Contact & Non-Circumvention
- You may contact a Customer only as needed to carry out their booking — for example to confirm timing, access, or details of the job. You must not contact a Customer for any other reason.
- You must not use a Customer’s details, or an introduction made through the Platform, to arrange or accept work directly with that Customer outside the Platform, or to divert bookings away from The Van Man Co, for 12 months after the job.
- You must not pass a Customer’s details to any third party or use them for your own marketing.
- Breach of this section may result in immediate removal from the Platform.
12. Changes to These Terms
We may update these Terms from time to time.
Continued use of the Platform after changes are published constitutes acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Details
The Van Man Co
email: info@thevanmanco.co.uk